Appreciative Inquiry

Dr. Armida Fernandez, the founder of SNEHA, in her tenure as the dean of Sion Hospital realized that the pregnant women who come to the facility for treatment need more than just medicines; they need empathy and a listening ear for all the distress they face in life. She chose to do something about it instead of being bogged down by the enormity and complexity of the task. Thus was born SNEHA meaning love in Sanskrit.

Appreciative Inquiry (AI) begins with the belief that we have a choice - which we can consciously choose (in the Gestalt sense) what we "see" and act upon. In both the personal and social realms, we can choose to focus on problems, needs and deficits - the traditional problem-solving approach. Or we can choose to see possibilities, capabilities and assets - the basis of AI.

SNEHA believes in possibilities and this belief translates itself into working with the existing structures in the field of health and nutrition to make a difference to society. AI has become the core philosophy at SNEHA, a way of being and a way of facilitating change. It’s also highly participatory and democratic both of which encourage ownership and sustainability. Our core values of Trust, Commitment, Excellence, Nurture and Valuing every person are an extension of the way we are in our work relationships.

SNEHA uses AI successfully in building rapport and working with the slum communities, building and strengthening collaborations and multi-sectoral partnerships.

We Create change Agents

Appreciative inquiry

  1. The Definition Phase is when the goals and strategies for participation are clarified, which helps frame the questions of inquiry.
  2. The Discovery Phase is when participants develop an understanding of exceptional moments of when they were performing optimally and learn to allow those life-giving forces to flourish.
  3. The Dream Phase is when participants create shared images of what their group would look and feel like in the future.
  4. The Design Phase is when participants develop the details of whatever changes are thought to be needed, charting the course forward.
  5. The Delivery Phase is when participants implement the preferred future images created during the Dream Phase using the work done in the Design Phase.